4.9 Rating | 400+ Reviews | 20+ Years Experience

Coldstream Exteriors LLC SMS Privacy Policy

Professional Roofers | Certified Contractors | Exterior Specialists

No Money Due Until
Project Completion

Free
Estimates

Over 3000
Satisfied Customers

Built on Trust. Crafted for Durability

Award-Winning Exterior Solutions Across Ohio, Kentucky & Missouri

Effective Date: 5/27/25

Last Updated: 5/27/25

  1. Introduction

Coldstream Exteriors LLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS messaging program. By subscribing, you acknowledge and accept the practices outlined below.

  1. Information We Collect

When you enroll in our SMS communications, we may collect and store the following data:

  • Personal Information: Your phone number, name (if provided), and SMS preferences.
  • Message Data: Interaction history, including responses, HELP requests, opt-out confirmations, and customer service inquiries.
  • Device Information: Data related to your mobile carrier, device type, and message delivery status.
  1. How We Use Your Information

We use the collected information to:

  • Deliver important updates, promotions, service-related announcements, and reminders.
  • Respond to customer inquiries, including HELP requests and opt-out confirmations.
  • Improve our messaging program and optimize engagement strategies.
  • Comply with legal obligations and protect against unauthorized access or fraud.
  1. Message Frequency and Opt-Out

You will receive messages, varying in frequency, depending on your level of engagement and subscription preferences. You may opt out of SMS communications at any time by replying with [STOP]. Once unsubscribed, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

  1. Data Sharing & Third-Party Partners

We do not sell, rent, or share your personal information for marketing purposes. However, we may share SMS-related data with trusted service providers who facilitate message delivery, system security, and customer support. These third-party partners adhere to strict data protection standards.

  1. Message Delivery & Carrier Liability

We strive to ensure timely message delivery. However, wireless carriers are not responsible for delayed or undelivered messages, as factors such as network issues and system interruptions may occur.

  1. Fees and Message Rates

Message and data rates may apply based on your wireless carrier’s plan. If you are unsure about potential charges, please contact your service provider.

  1. Data Security & Retention

Coldstream Exteriors LLC employs industry-standard security measures to safeguard your information from unauthorized access, misuse, or disclosure. We retain SMS-related data only as long as necessary to fulfill our services and comply with applicable regulations.

  1. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our SMS practices, legal requirements, or business operations. Updates will be posted on our website, and continued use of our SMS services signifies acceptance of these modifications.

  1. Contact Information

If you have questions about this Privacy Policy or wish to manage your SMS preferences, please contact us at support@coldstreamexteriors.com.

Clients Reviews

Yimin Zhang
Yimin Zhang
December 8, 2025

We are fortunate to have a new roof put on by Coldstream Exteriors. Tyler is a great representative of the company. He is friendly, knowledgeable, responsive, and detail oriented. The cost is reasonable. Quality of the shingle is very good - the shingle has high impact rating which reduced our insurance premium by 10%. We are very pleased with the experience

Roger Boehm
Roger Boehm
December 6, 2025

No matter what your home project is the team at ColdStream is the very best. They did a high quality job paying close attention to every detail, true craftsmen.

dskrzypiec
dskrzypiec
December 5, 2025

We worked with Tyler to do a total roof replacement following a storm. He was extremely communicative and supportive throughout the process. Would definitely recommend Coldstream and Tyler for future projects

Kathleen Smith
Kathleen Smith
December 5, 2025

We were hit by a tornado in March. From the first phone call to the last, Andy was the best. I highly recommend Coldstream. And Andy. They have your best interest at heart. I do not wish this nightmare on anyone but if it does happen to you, they have your back. Great people!

Nate Gilbert
Nate Gilbert
December 4, 2025

Highly recommend working with Andy Rathman and the Coldstream Exteriors team. Andy made the entire process incredibly simple and he was always available by phone. His communication, professionalism, and overall service were outstanding. I highly recommend him to anyone looking for a quality roofing company.

DP Haynes
DP Haynes
November 25, 2025

Quality service at a reasonable price

Brandon Clark
Brandon Clark
November 24, 2025

The crew was incredibly thorough and efficient! Needed an emergency fix and they handled it fantastically!

Linda McCabe
Linda McCabe
November 20, 2025

From my meeting with Ricky Waller to installation of the roof everything was great. Ricky Waller was especially great in explaining everything to me about my State Farm Structural Damage Claim Policy to Roofing Options and Roof Installation and follow up. He came by after roof completed to check everything and ensure my satisfaction.

Karen Preusser, Ph.D.
Karen Preusser, Ph.D.
November 19, 2025

Great group of people to work with! Very knowledgeable, professional, and friendly!

Brandon Beishir
Brandon Beishir
November 19, 2025

Work was performed well and Kevin was always responsive.

Briauna
Briauna
November 14, 2025

Thank you!

Kameron Wilson
Kameron Wilson
November 12, 2025

As a Realtor in the Greater Cincinnati area, I am very particular about who i recommend and do business with. Jon the owner is an incredible man, honest and of great moral character, I would trust him with the care of my own home or the homes of my clients.

Lillian Oliver
Lillian Oliver
November 10, 2025

I was initially quite apprehensive and dreading this process. However, Project Manager Tyler Q showed commitment to guide me through every stage. Tyler provided clear, proactive communication, making sure I was always informed and understood what was happening, what to expect and decisions that needed to be made. There were no unexpected issues or surprises. I felt supported and confident throughout the process.

Nate Freeman
Nate Freeman
November 10, 2025

Kevin was a pleasure to work with. He assisted with our insurance company to secure us higher recovered depreciation payback than we would have had prior. His team did a great job on our roof and gutters!

Julie Anderson
Julie Anderson
November 8, 2025

Worked with Ben to have Hardie shingle installed on our old house. He was very communicative and his crew did a great, efficient job with installation. At one point I asked for a change to the plan because it looked different than I expected once installation began. Ben came out the same day to make sure it was adjusted to my satisfaction. Highly recommend working with them!

chris kintz
chris kintz
November 6, 2025

Excellent company to work with.Highly recommend Coldstream!!

Pat Howe
Pat Howe
November 1, 2025

This was super easy. They came out and gave us estimate on our roof replacement and were able to quickly get the materials lined up to do the work and very quickly complete it. Highly recommended

Paul Morrow
Paul Morrow
October 29, 2025

I met Ben in 2024 when he came out to take a look at my project. I was thinking with all the work that needed to be done, it would take a month or two to complete. Coldstream came in and did a full exterior tear off and replace in three weeks. New roof, skylights, half a dozen windows, gutters, downspouts and Hardie Board siding. The house looks amazing. The attention to detail and quality of craftsmanship is second to none. I just recently had Coldstream back out for another project in which their quality shined through once again. I highly recommend this company. Thanks Ben for always taking care of me!!

Curt Burns
Curt Burns
October 28, 2025

I had a great experience with Coldstream Exteriors. My roof and gutters turned out great! I highly recommend.

Michael Howard
Michael Howard
October 28, 2025

Brandon and his crew did a great job and were very professional and courteous. They worked with my insurance company, and we had no issues.

Tom Brasier
Tom Brasier
October 22, 2025

Entire roof replaced. Tyler kept me informed on the process and dealt with the insurance company. Job was done on time and looks good.

Karen Swarts
Karen Swarts
October 15, 2025

Very nice and responsive to concerns and questions.

Andrew Pappas
Andrew Pappas
October 15, 2025

Trustworthy Honest Workmanship

Mariah Lovins
Mariah Lovins
October 14, 2025

Reliable, easy to communicate with and super friendly.

F R
F R
October 14, 2025

Great job great crew! Thanks for everything Omar! Highly recommended!

Jan Glier
Jan Glier
October 13, 2025

Coldstream Exteriors is a first class roofing company. From initial contact to the excellent team that installed the roof they were professional, courteous, and friendly. They were proficient and finished in a day. We highly recommend them!

Javier Cruz
Javier Cruz
October 7, 2025

An EF-0 tornado damaged our siding in March. The first contractor they came took too long to get us an estimate and did not get it right after at least three iterations. I looked for recommendations and Coldstream was one of them. They got us a comprehensive estimate and worked directly with our insurance. The insurance determined that there was no match available for our siding color and a full replacement was needed. Coldstream got us several options and completed the job in a timely manner. We are very happy with their responsiveness, attention to detail and the quality of their work.

Jeff Nagy
Jeff Nagy
October 1, 2025

We had a new roof, siding, and skylights installed due to major storm damage. Andy Rathmann was a pleasure to work with and we are very pleased with the final results

Gary Kratz
Gary Kratz
September 28, 2025

very professional. Cordial work crew. They worked well together and the job was completed in a timely fashion.

Melissa Caveglia
Melissa Caveglia
September 26, 2025

Ricky and his team at Coldstream Exteriors were amazing! He took the time to answer all of our (many) questions and made the process super easy. The teams that worked on our home were professional, courteous, and efficient. They did excellent work, finished same-day, and left everything spotless. We couldn’t be happier with the results and highly recommend Coldstream Exteriors!

Gina Kachadorian
Gina Kachadorian
September 23, 2025

They did a good job , and took in consideration all my questions. Thank you

paul
paul
September 16, 2025

Replace roof did great job would use again

Jim Holtzman
Jim Holtzman
September 12, 2025

Salesperson Ricky was very responsive and great to work with. Can’t say enough about the crew doing the install. They worked their tails off and did a professional job. I would recommend Cold Stream to anyone needing a new roof.

Joseph Fede
Joseph Fede
September 10, 2025

They came on board to work on my siding. They were extremely easy to get a hold of, very patient, and explained everything going on with my property and insurance. Highly recommend this company

David Aguiar
David Aguiar
September 4, 2025

Extremely professional, timely and great value. They did a really nice job with our roof replacement. I would highly recommend them.

Motor Fanatic
Motor Fanatic
August 26, 2025

Needed our roof and siding replaced due to a spring hail storm. I contacted Coldstream and spoke to Andy who offered to take a look at our damage on the same day it occurred. Super pleased to have chosen Coldstream for our work. Andy was very responsive and worked with State Farm to ensure everything would be covered, and it was. Communication was excellent all around. The work was done in a very timely manner. I would not hesitate to use Coldstream again.

Tim&Diane Murphy
Tim&Diane Murphy
August 21, 2025

We are VERY HAPPY that we chose Coldstream Exteriors for the repairs on our house after a severe storm. They replaced the roof, soffits, siding, shutters, gutters and guards, each time letting us know ahead when they would be here working. Coldstream kept in touch with our insurance company thru the entire process. Their yard clean-up was very thorough. We highly recommend Coldstream Exteriors!

Jason Bastunas
Jason Bastunas
August 16, 2025

Great clean up and roof looks great

Molly Dunmire
Molly Dunmire
August 11, 2025

Roof, siding, gutters replaced after storm damage on 3/14/25 The crew did an excellent job! They were very neat, polite, patient with questions.

sas Stovall
sas Stovall
July 30, 2025

Kevin Dougherty and Cold stream exteriors were absolutely excellent to work with. My house was heavily damaged by a hail, storm roof, siding gutters, etc. Kevin had great communication worked well with the insurance company and was efficient. Did a great color match on replacing the siding would highly recommend.

Michele Hooker
Michele Hooker
July 30, 2025

Coldstream Exteriors completed a new roof, soffit, all metal trim and seamless gutters on our church and did a great job. Dominic Bennett who we worked with was very helpful and knowledgeable about the product and its application. He also, was a great representative of the company as project leader. They started and finished on times given to us, making sure that we were satisfied with the product and work accomplished. I would recommend them to anyone that is looking to have replacement or new work done on their home or business. Don Hooker Serenity Baptist Church

Steve Kirchner
Steve Kirchner
July 24, 2025

Coldstream Exteriors replaced our house and garage roofs and siding after the massive March 2025 hailstorm, and they did an excellent job. Ricky Waller in particular was a pleasure to work with, from initial consultation to the completion of all the work. He was communicative and understanding throughout the entire process, and even had his crew come back when I discovered after the fact that there was a hard-to-see part of the house siding that was also damaged. Ricky’s team fixed this issue for us quickly at no extra cost. I would hire Coldstream Exteriors again without hesitation, and I would highly recommend them to anyone.

Emily Mollineaux
Emily Mollineaux
July 22, 2025

We could not have asked for a better experience. Ben with Coldstream was so easy to work with, and the crew did an incredible job on our house siding. We've received so many compliments, and I would highly recommend them to anyone!

Mark Haley
Mark Haley
July 22, 2025

We had new siding and gutters installed and are very happy with the new look. As with all larger projects, we hit a couple of snags but they were quickly remedied by Tanner and the Coldstream team. I call them team because the men that did the job worked exceptionally well with one another, as you would expect from ‘a team’. Great company, very professional. Now for a couple of critiques. Originally we were told 1 1/2 to 2 days, start to finish. It was 5 days( 2 very long days ). Not a big deal, though. This is one I hope they listen to: The general public, as in myself, are not attuned to all of the language associated with siding. We were discussing ‘trim’ and trim color and I’m assuming it’s just what it says. Trim. However, upon completion, here I have brand new siding and gutters ( looking good ) and the old, dull, dented trim around my windows at all back windows. When I questioned about it, I was told that new window ‘wrap’ wasn’t in the quote. Now wouldn’t that be up to the person that sold the job to say ‘hey, you want to get rid of that old, dented window wrap, right?’ I would have gladly paid to have that done, but I’m thinking ‘trim’ covered it. Now the old ‘wrap’ is caulked in and will probably cost a lot extra to replace. But, all in all, very nice job and hopefully after reading this, they can put one more experience notch in their belt. Would definitely recommend!

Kenneth Knopp
Kenneth Knopp
July 3, 2025

I'm a return customer. I am very pleased with their professional work ethic and attention to detail.

Tom
Tom
June 26, 2025

It’s a jungle out there for home repairs. Difficult to find honest and professional businesses. I was impressed with their reviews on the BBB website. Five stars up and down the line. I got a quote and a few weeks later new siding. The job was finished in a couple of days. Tanner, our contact at Coldstream, explained every step along the way as well as visiting often to monitor the progress of the workers. They also replaced some rotted boards under the old siding. Finally, everything was perfectly clean with all trash hauled away and he sent photos of all the work on all sides. Highly recommend!

Jerry Powell
Jerry Powell
June 18, 2025

Fair pricing crew was super nice awesome job with clean up all 3 roof look great 👍

Kendall Englert
Kendall Englert
June 16, 2025

I had a great experience working with Ben at Coldstream. He was extremely attentive and patient - answering any and all questions I had. His crew was efficient and clean while replacing my siding & gutters. I look like I have a new house!!

Matthew Langenderfer
Matthew Langenderfer
June 16, 2025

I have a 12,000 square foot home with a concrete shingle roof. The Coldstream team did the impossible by removing the concrete shingles, repairing the underlying water damaged sheeting, and applying a beautiful shingle roof. The team worked tirelessly over 5 days. The outcome is spectacular.

Lori Sharpsteen
Lori Sharpsteen
June 12, 2025

Very fast response after a storm, great communication and the repair went smoothly, they are a very professional company to work with!

3D Digital Renderings and Satellite Imaging

Change Made Easy

Our partnership with Hover allows us to take photos of your home and convert them into 3D, customizable digital renderings.

Color and Material Choices

Hover’s customization allows our clients to view their home with a variety of products and color combinations.

Accurate Measurements